Transparent international shipping and customer resolution policy
DocForever ships products from India to customers in multiple countries worldwide through available international postal, courier and shipping partners.
Shipping methods and available routes may change from time to time due to courier restrictions, customs regulations, government requirements or other circumstances outside our control.
Orders are normally processed within 1–3 business days after payment confirmation.
In certain cases, additional processing time may be required for product verification, packaging, shipping approval or courier acceptance.
Orders placed on weekends or public holidays may be processed on the next available business day.
All delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on customs clearance, destination country, local postal services, courier operations, international transit routes, public holidays and other circumstances outside our direct control.
Shipping charges are calculated during checkout based on the destination, order details and available shipping method.
Promotional offers may occasionally include discounted or free shipping for eligible orders.
Once your order has been dispatched and tracking becomes available, the tracking information will normally be sent to your registered email address.
Tracking information may take additional time to become active after the parcel has been handed over to the postal or courier service.
International shipments may be subject to customs inspection, import regulations, duties, taxes, documentation requirements or local fees depending on the destination country's laws and regulations.
Customers are responsible for understanding the import rules applicable in their destination country.
Any import duties, taxes or local government charges imposed by the destination country are the responsibility of the customer unless otherwise specifically stated.
If any item cannot be shipped due to stock availability, product availability, courier restrictions, shipping restrictions or another dispatch-related issue, we may proceed with shipping the remaining available items in the order.
If an authentic substitute brand is available with the same active ingredient (salt) and the same strength, we may provide the substitute product instead of the unavailable item, where appropriate and available.
The substitute may be manufactured by a different pharmaceutical company or supplied under a different brand name while containing the same active ingredient and strength.
If an item cannot be shipped and an appropriate substitute is not provided, the customer may choose from the eligible resolution options below.
Option 1 — Refund
A refund for the eligible amount may be returned to the
same payment method originally used for the order.
Option 2 — Store Credit
The customer may choose store credit for the same eligible amount,
which can be used toward a future order.
Where only part of an order is unavailable and the remaining items are successfully shipped, the refund or store credit will apply only to the eligible unavailable item or items.
If a parcel is refused, held, stopped or otherwise affected by customs and ultimately cannot be delivered, please contact our support team.
Each case may be reviewed using available tracking information, courier updates, customs notifications or other reasonable evidence.
Wherever reasonably possible, we may arrange a reshipment using an alternative available shipping method.
Reshipment availability depends on the destination, product, available shipping route, courier acceptance and current customs or shipping restrictions.
If an eligible parcel cannot be delivered and reshipment is unavailable or another eligible resolution is preferred, the customer may choose from the available options.
Option 1 — Refund
A refund may be returned to the
same payment method originally used for the order.
The original shipping charges paid when placing the order are non-refundable once the shipment has already been dispatched and will be deducted when calculating the eligible refundable amount.
Option 2 — Store Credit
The customer may choose store credit for the eligible amount to
use toward a future order.
Original shipping charges are also non-refundable and will be deducted when calculating the eligible store credit amount.
If tracking indicates that a shipment has been lost in transit or cannot be successfully delivered, please contact our support team so the shipment can be reviewed.
Depending on the circumstances and verification of the shipment status, an eligible resolution may include:
Available options may vary depending on the shipment status, destination country and circumstances of the delivery issue.
Occasionally, international deliveries may be delayed due to circumstances outside our direct control, including:
These circumstances may increase delivery times, and we appreciate customers' patience while the shipment remains in transit.
Customers must ensure that the shipping address submitted during checkout is complete and accurate.
Please contact our support team as soon as possible if an address correction is required before dispatch.
DocForever cannot be held responsible for delays, returns or delivery failures caused by an incorrect or incomplete address supplied by the customer.
Once a shipment has already been dispatched, it may not be possible to modify the destination address.
Before approving a reshipment, refund, store credit or another shipping resolution, we may request reasonable information to verify the shipment status.
This may include:
International shipping conditions can change without prior notice due to postal restrictions, courier policies, customs requirements, government regulations or operational changes.
As a result, a shipping method or product that is available for one order may not necessarily be available for a later order.
Our goal is to provide a fair and transparent resolution whenever an eligible shipment is affected.
Where multiple resolution options are available, such as reshipment, refund or store credit, we will take the customer's preferred option into consideration.
The final available resolution remains subject to shipment status, verification, payment method, shipping availability and the specific circumstances affecting the order.
Customers may contact our support team for assistance regarding order processing, tracking information, shipment status or an eligible shipping-related resolution.
When contacting support, please provide your order number whenever possible so our team can locate your order more quickly.
If you have any questions regarding shipping, tracking, refunds, store credit or reshipment, please contact us.
DocForever may update this Shipping, Refund & Reshipment Policy when necessary to reflect changes in shipping methods, courier services, customs requirements, operational procedures or customer resolution options.
The version published on this page will represent the current policy applicable at the time of review.