Clear and transparent resolution options for unavailable items, shipping issues and eligible delivery problems.
Due to the nature of our products, DocForever does not accept physical returns of products once an order has been processed or shipped.
Products that have already been dispatched or delivered cannot normally be returned to us for exchange or refund.
Customers are responsible for reviewing all order information before confirming payment.
Refunds, store credit or reshipments may not be available for errors caused solely by incorrect information provided by the customer.
If an item cannot be shipped because of stock availability, courier restrictions, shipping restrictions or other dispatch-related limitations, we may continue processing and dispatch the remaining available items in the order.
If available, an authentic substitute brand containing the same active ingredient (salt) and the same strength may be offered or supplied instead of the unavailable product.
The substitute may be from a different manufacturer or sold under a different brand name while containing the same active ingredient and strength.
If an item cannot be shipped and an appropriate substitute is not provided, the customer may choose between the following eligible resolution options.
Option 1 — Refund to Original Payment Method
The eligible amount for the unavailable item may be refunded to the
same payment method originally used for the order.
Option 2 — Store Credit
The customer may choose store credit for the same eligible amount,
which can be used toward a future DocForever order.
Where a refund to the original payment method is approved under this policy, we will arrange the refund through the same eligible payment method originally used for the transaction wherever technically possible.
Processing time may vary depending on the payment method, payment processor, blockchain network or financial institution involved.
The time required for a completed refund to appear in the customer's account may therefore vary.
Customers may choose store credit instead of a refund where store credit is available as a resolution option.
The approved store credit can be used toward future purchases through DocForever.
International shipments may occasionally be refused, held, stopped or otherwise affected by customs.
If tracking or other reasonable evidence confirms that the parcel ultimately cannot be delivered because of an eligible customs or shipping issue, our support team will review the case.
Wherever reasonably possible, an eligible shipment affected by customs refusal, customs detention, loss or another qualifying non-delivery issue may be reshipped using an alternative available shipping method.
Reshipment is therefore subject to the shipping options available for the affected order at the time the case is reviewed.
If an eligible parcel ultimately cannot be delivered, and reshipment is not possible or another eligible resolution is selected, the customer may choose between the available refund or store credit options.
Option 1 — Refund
The eligible refundable amount may be returned to the
same payment method originally used for the order.
Option 2 — Store Credit
The eligible amount may instead be provided as store credit
for use toward a future order.
If tracking indicates that a shipment has been lost in transit or cannot be successfully delivered, the customer should contact our support team so the shipment can be reviewed.
After verification, an eligible resolution may include:
The resolution options available may depend on the circumstances and current shipment status.
If a customer receives fewer items or a lower quantity than confirmed in the order, they should contact our support team with clear evidence of the shipment and quantity received.
After verification, DocForever may arrange an appropriate resolution, which may include:
To investigate a refund, store credit, reshipment, missing item or customs-related claim, customers may be asked to provide reasonable supporting information.
Customers must provide a complete and correct shipping address when placing an order.
If an address needs to be corrected, customers should contact our support team before the parcel is dispatched.
Once the shipment has been dispatched, it may not be possible to change or redirect the shipping address.
Refunds, reshipments or store credit may not be provided where the delivery or order issue was caused by circumstances attributable to the customer, including:
Customers should contact our support team immediately if they need to request cancellation of an order.
Cancellation may only be possible if the order has not yet entered final processing, packaging or dispatch.
Our goal is to provide a fair and transparent resolution whenever an eligible order or shipment is affected.
Available options may vary depending on shipment status, payment method, product availability, destination country, courier availability and the circumstances of the claim.
Every refund, store credit or reshipment request may be reviewed by our support or shipping team before approval.
This review is intended to verify the shipment status and determine which resolution options are available under this policy.
For refund, store credit, reshipment, missing item or delivery-related queries, please contact our support team and include your order number whenever possible.
Email: docforver94@gmail.com
DocForever may update this Returns, Refunds & Reshipment Policy when necessary to reflect changes in shipping conditions, payment methods, courier availability, customs requirements or operational procedures.
The version published on this page will represent the current policy available for review.