Find answers to common questions about orders, payments, shipping, reshipment and support.
You can place an order directly through our website by selecting your product, adding it to cart and completing the checkout process with correct shipping and contact details.
We currently accept USDT TRC20, USDT ERC20, Bitcoin and Ethereum payments. Please use the correct network and wallet address during payment.
Yes, we ship from India to many countries worldwide, subject to local customs rules, courier availability and destination country regulations.
Estimated delivery time is usually 8 to 25 business days depending on the destination country, customs clearance and local courier service.
Tracking details are shared after the order is processed and dispatched. Tracking availability may depend on the shipping method and destination country.
Orders can only be cancelled before processing or dispatch. Once the order has been processed or shipped, cancellation is not available.
No, we do not accept returns once an order has been placed, processed or shipped. Please check your order carefully before confirming.
Direct cash, bank, card or cryptocurrency refunds are not provided for shipped orders. If a refund is approved, the approved amount may be credited to your DocForever Store Wallet for future purchases.
Reshipment is available only in two cases: if the parcel is confirmed stuck or seized in customs, or if short pills are received. Verification is required.
If your parcel is confirmed to be stuck or seized by customs, our support team will review the case and eligible reshipment may be provided after verification.
If you receive fewer pills than ordered, contact support with your order details and proof. After verification, the remaining pills will be shipped again.
You may need to provide your order number, tracking details, clear parcel photos, quantity received details and any customs notice if available.
Customers are responsible for entering the correct shipping address. Reshipment or store credit is not available for wrong, incomplete or undeliverable addresses provided by the customer.
Yes, approved store credit added to your DocForever Store Wallet can be used for full or partial payment of future orders on DocForever.
You can contact our support team by email at docforver94@gmail.com. Please include your order number for faster assistance.
Need more help?
Contact our support team with your order number and complete query details.
